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Frequently Asked Questions (F.A.Q)

What is Sending Quota

Every outgoing SMTP mail server is guided by a provider’s email policy which includes monthly email send limits. This policy will ultimately determine how many emails you can send depending on the plan you choose while signing up. If you try to send more email than the monthly email sending limits of your mail server, you will notice errors being returned after the specified quota is met

What is Subscribers

A subscriber is a person who chose to opt-in for your mailing list.

What is Sending Limit

If you create an online account on, you are responsible for maintaining the security of your account and the API key assigned to you. It is up to you as the account owner to keep your password and account name confidential. You are fully responsible for all activities that occur under the account and API Key and any other actions taken in connection with your account or the use of the API by that account or API Key. You will contact EmailForest immediately if you suspect a breach of security regarding your account.

When do I get credited when I pay?

Your account get credited immediately you make payment using our online payment gateway and immediately your payment is confirmed if you do bank transfer.


Email templates allow you to send email to contacts, leads, and others using predefined templates. In Emailforest, you can create two different types of email templates: text and HTML. All of these email templates can include text, merge fields, and attached files. You can also include images on your HTML templates.

Can I become a Reseller?

Our Email Reseller Program has all the features you need for a quick and seamless integration. And the best part is, you can be up and running in hours - not weeks.

Can I get Refund?

You can only get a refund if you haven't send from your sending credit.

Can I send to more than 20,000 subscribers

If you have more than 20,000 send capacity, you will be able to send to 20,000 subscribers but if you're on a smaller plan, you will have to upgrade to a plan will allow you send to such number

What is Automation

Email automation enables you to send out messages to your customers at designated times.

What does the CAN SPAM act have to do with email marketing?

The CAN-SPAM Act establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations.

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