These definitions should help you understand this policy. When we say “we,” “us,” “our,” and “EmailForest,”
we are referring to BusinessPlus Services. We provide online platforms that you may use to market to or stay
in contact with others, including creating, sending, and managing emails and other information related to your
Subscribers (the “Services”). When we say “Member,” we are referring to the person or entity that is registered
with us to use the Services. When we say “you,” we are referring either to a Member or to some other person who
visits any of our Websites. A “Subscriber” is a person you contact through our Services, or a person who you might
choose to contact at some point in the future through the use of our Services. In other words, a Subscriber is anyone
on your Distribution List or about whom you have given us information. “Personal Information” means information that can
be used to identify you or a Subscriber, including, but not limited to, first and last name, date of birth, email address,
gender, occupation or other demographic information. A “Distribution List” is a list of Subscribers and all associated information
related to those Subscribers (for example, email addresses).
to these specific websites, as well as any other sites or mobile applications owned or operated by us (each a “Website” and together the “Websites”).
The “Websites” include the Websites themselves, and any web pages, interactive features, applications, widgets, blogs, social networks, social network “tabs,”
manner or means. While providing the Services, and as described in more detail below, we may collect Personal Information about a Website visitor,
Member, person or email address on or related to a Distribution List, or Subscriber.
which we may give by any means, including, but not limited to, by posting a revised version
each respective date you visited the Website.
4. Questions & Concerns
If you have any questions or comments, or if you want to update, delete, or change any
Personal Information we hold, or you have a concern about the way in which we have
handled any privacy matter. You may also contact us by postal mail or email at:
Attn. Privacy Officer
Plot 12, Block 5 Ogudu Phase 2
5. Information We Collect
(a) Information you voluntarily provide to us: When you sign up for and use the Services,
consult with our customer service team, send us an email, post on our blog, integrate the
Services with another website or service (for example, when you choose to connect your e-commerce
account with EmailForest), or communicate with us in any way, you are voluntarily giving us
information that we collect. That information may include either your or your Subscribers’ name,
physical address, email address, IP address, phone number, credit card information, as well as details
including gender, occupation, location, purchase history, and other demographic information.
(b) Information we collect automatically: When you use the Services or browse one of our Websites,
we may collect information about your visit to our Websites, your usage of the Services, and your web browsing.
That information may include your IP address, your operating system, your browser ID, your browsing activity,
and other information about how you interacted with our Websites or other websites. We may collect this
(c) List and email information: When you add a Distribution List or create an email
with the Services, we have and may access the data on your list and the information
in your email. If a Subscriber chooses to use the ‘forward to a friend’ (FTF) link in an email
campaign you send, it will allow the Subscriber to share your email content with individuals not
on your Distribution List. When a Subscriber forwards an email to a friend, we do not store your
Subscriber’s email address or their friend’s email address, and no one is added to any Distribution
List as a result of the FTF. The Member who created the email campaign only sees an aggregate number
of times their email campaign was forwarded by a Subscriber and does not have access to the email
addresses used to share or receive that forwarded content.
(d) Information from your use of the Service: We may receive information about how and
when you use the Services, store it in log files or other types of files associated with
your account, and link it to other information we collect about you. This information may include,
for example, your IP address, time, date, browser used, and actions you have taken within the application.
This type of information helps us to improve our Services for both you and for all of our users.
such as pixels and web beacons, to analyze trends, administer the website, track users’ movements
around the website, serve targeted advertisements, and gather demographic information about our user
third parties to display advertising on our website or to manage and serve our advertising on other sites.
or other content based upon your browsing activities and interests. If you wish to opt out of interest-based
advertising click http://preferences-mgr.truste.com/ (or if located in the European Union click
http://www.youronlinechoices.eu/). Please note you might continue to receive generic ads.
(f) Web beacons: We use web beacons on our Websites and in our emails. When we send emails to
Members, we may track behavior such as who opened the emails and who clicked the links. This allows us
to measure the performance of our email campaigns and to improve our features for specific segments of
Members. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons
allow us to collect information about when you open the email, your IP address, your browser or email client
type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data
from those Web Beacons to create reports about how your email campaign performed and what actions your
Subscribers took. Reports are also available to us
(g) Information from other sources: We may receive more information about you or your Subscribers,
such as name, email address, demographic information, IP addresses, location, and use of social media websites,
by searching the Internet or querying third parties (we refer to that information as “Supplemental Information”).
We use Supplemental Information to develop features including Social Profiles, a tool that helps you learn about
your Subscribers and allows you to send them more relevant content.
6. Use and Disclosure of Personal Information
We may use and disclose Personal Information only for the following purposes:
(a) To promote use of our services to you and others. For example, if you leave your Personal Information
when you visit our Website and do not sign up for any of the Services, we may send you an email inviting you to
sign up. If you use any of our Services and we think you might benefit from using another Service we offer,
we may send you an email about that. You can stop receiving our promotional emails by following the unsubscribe
instructions included in every email we send. In addition, we may use information we collect in order to advertise
our Services to you or suggest additional features of our Services that you might consider using. In addition, we may
use your Personal Information to advertise our Services to potential or other users like you.
(b) To send you informational and promotional content that you may choose (or “opt in”) to receive. You can stop receiving
our promotional emails by following the unsubscribe instructions included in every email.
(c) To bill and collect money owed to us by our Members. This includes sending you emails, invoices,
receipts, notices of delinquency, and alerting you if we need a different credit card number.
We use third parties for secure credit card transaction processing, and we send billing information to
those third parties to process your orders and credit card payments. To learn more about the steps we take
to safeguard that data, see Section 14 below.
(d) To send you System Alert messages. For example, we may inform you of temporary or permanent
changes to our Services, such as planned outages, new features, version updates, releases,
(e) To communicate with our Members about their account and provide customer support.
that help us prevent violations.
(g) To protect the rights and safety of our Members and third parties, as well as our own.
(h) To meet legal requirements, including complying with court orders, valid discovery requests,
valid subpoenas, and other appropriate legal mechanisms.
(i) To provide information to representatives and advisors, including attorneys and accountants,
to help us comply with legal, accounting, or security requirements.
(j) To prosecute and defend a court, arbitration, or similar legal proceeding.
(k) To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
(l) To provide, support, and improve the Services we offer. This includes our use of the data that
our Members provide us in order to enable our Members to use the Services to communicate with
their Subscribers. This also includes, for example, aggregating information from your use of the Services
or visit to our Websites and sharing this information with third parties to improve our Services. This
might also include sharing your information or the information you provide us about your Subscribers with
third parties in order to provide and support our Services or to make certain features of the Services
available to you. When we do have to share Personal Information with third parties, we take steps to protect
your information by requiring these third parties to enter into a contract with us that requires them to use
the Personal Information we transfer to them in a manner that is consistent with this policy.
(m) To provide suggestions to you. This includes adding features that compare Members’ email campaigns,
using data to suggest other publishers your Subscribers may be interested in, or using data to suggest products
or services that you may be interested in or that may be relevant to you or your Subscribers. Some of these
suggestions are generated by use of our Data Science Projects.
(n) To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization,
including your rights to access and choice. We will notify you of the change either by sending you an email
or posting a notice on our Website.
7. Data Collected for and by our Users
As you use our Services, you may import into our system Personal Information you have collected from your Subscribers
or other individuals. We have no direct relationship with your Subscribers or any person other than you, and for that
reason, you are responsible for making sure you have the appropriate permission for us to collect and process information
about those individuals. Consistent with the uses of Personal Information covered in Section 6, we may transfer Personal
Information of you or your Subscribers to companies that help us promote, provide, or support our Services or the services
of our Members (“Service Providers”). All Service Providers enter into a contract with us that protects Personal
Information and restricts their use of any Personal Information consistent with this policy. As part of our Services,
we may use and incorporate into features information you have provided, we have collected from you, or we have
collected about Subscribers. We may share this information, including Subscriber email addresses, with third parties
in line with the approved uses in Section 6.
If you are a Subscriber and no longer want to be contacted by one of our Members, please unsubscribe directly from that Member’s
newsletter or contact the Member directly to update or delete your data. If you contact us, we may remove or update your information
within a reasonable time and after providing notice to the Member of your request.
We will retain Personal Information we process on behalf of our Members for as long as needed to provide our Services
or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
8. Public Information and Third Party Websites
(a) Blog. We have public blogs on our Websites. Any information you include in a comment on our blog
may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you
want it removed, contact us here. If we are unable to remove your information, we will tell you why.
(b) Social media platforms and widgets. Our Websites include social media features, such as the Facebook
Like button. These features may collect information about your IP address and which page you are visiting on our
Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets
are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media
platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to
us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the
actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those
features and platforms are governed by the privacy policies of the companies that provide them.
(c) Links to third-party websites. Our Websites include
links to other websites, whose privacy practices may be different from EmailForest’s. If you submit
Personal Information to any of those sites, your information is governed by their privacy policies.
9. Third Parties
We may disclose Personal Information to the following types of third parties for the purposes described in this policy:
(a) Service providers. Sometimes, we need to use third party Service Providers in order to provide
and support the features of our Services. For example, if it is necessary to provide you
something you have requested (like send you a T-shirt or enable a feature such as Social Profiles),
then we may share your Personal Information with a Service Provider for that purpose. Just like with the
other third parties we work with, these third party Service Providers enter into a contract that requires
them to use your Personal Information in a manner that is consistent with this policy.
(b) Advertising partners. We may partner with third parties to display advertising on our Websites
or to manage and serve our advertising on other sites and may share Personal Information with them
for this purpose. All third parties with which we share this information are required to use your
Personal Information in a manner that is consistent with this policy. We and our third party partners
about your activities on our Websites and other sites in order to provide you with targeted advertising
based on your browsing activities and interests.
11. Content of Email Campaigns
When you send an email marketing campaign, it bounces from server to server as it crosses the Internet.
Along the way, server administrators can read what you send. Email was not built for confidential information.
Please do not use EmailForest to send confidential information.
To improve that process, we have software that helps us find email campaigns that may violate our Terms.
Our employees or independent contractors may review those particular email campaigns. This benefits all Members
us maintain high deliverability.
15. We Operate in Nigeria
Our servers and offices are located in the Nigeria, so your information may be transferred
to, stored, or processed in Nigeria. While the data protection, privacy, and other laws
of the Nigeria might not be as comprehensive as those in your country. By using our Websites,
you understand and consent to the collection, storage, processing, and transfer of your
information to our facilities in Nigeria and those third parties with whom we share it
as described in this policy.
16. Accuracy of Data, Transparency, and Choice
We do our best to keep your data accurate and up to date, to the extent that you provide
us with the information we need to do so. If your data changes (for example, if you have
a new email address), then you are responsible for notifying us of those changes.
Upon request, we will provide you with information about whether we hold, or process
on behalf of a third party, any of your Personal Information.
We will retain your information for as long as your account is active or as long as
needed to provide you with our Services. We may also retain and use your information in order
to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
As explained in Sections 6 and 9 of this policy, EmailForest shares your Personal
Information and the Personal Information you may have collected from your Subscribers
with Service Providers in order to provide and support our Services. With respect to
Personal Information we share with our advertising partners, you have a choice.
You can opt-out of this sharing with our third party advertising partners by
adjusting your cookie settings.
We will give an individual, either you or a Subscriber, access to any Personal Information
we hold about them within 30 days of any request for that information. Individuals may
request to access, correct, amend or delete information we hold about them by contacting
us here. Unless it is prohibited by law, we will remove any Personal Information about
an individual, either you or a Subscriber, from our servers at your or their request.
There is no charge for an individual to access or update their Personal Information.
and thanks for trusting us to handle your email.
Updated August 2nd, 2017